MultiCXM

CUSTOMER SUPPORT | ENGAGEMENT | LISTENING | MONITORING

Use Cases
for your |

Unlock your business potential with eNgage CXM

Customer Service
Handle your customers' questions, complaints and concerns to offer prompt customer service through social or app store channels and build a strong relation between your brand and customers.

Customer Engagement
Interact with your customers to strengthen emotional connection between your brand and them through any channel, especially like social media networks where they are mostly active.

Social Listening
Identify what is being said about your company, brand, product or service and assess your customer feedbacks or mentions easily with structured data to deliver superior customer experience.

Brand Monitoring
Protect your Brand Reputation. Monitor your brand or competitor's accounts, pages or apps. Aware of any trends and crisis related with your brand on social media, app stores and web channels

Improve the Customer Service KPIs

We have been using eNgage CXM for two years. It was a huge challenge to handle our customer posts, comments, or app reviews individually across all social media and app store channels before eNgage CXM. Remarkably, we have improved our KPIs reducing First Response Time, Resolution Time, and Cost per Conversation. Our customer service operations just got a lot easier thanks to eNgage CXM.

Yigit Seydaoglu

Digital Channel & Social Media Manager

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