We have been using eNgage CXM for two years. It was a huge challenge to handle our customer posts, comments, or app reviews individually across all social media and app store channels before eNgage CXM. Remarkably, we have improved our KPIs reducing First Response Time, Resolution Time, and Cost per Conversation. Our customer service operations just got a lot easier thanks to eNgage CXM.
Yigit Seydaoglu
Digital Channel & Social Media Manager