MultiCXM

MONITORING YOUR BRAND ON SOCIAL MEDIA AND APPSTORES

Monitor
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Monitor your brand health and detect unusual activities related to your brand on social media, app stores and at any locations
Mentions
The number of mentions is a crucial metric. The ability to see weekly or monthly changes in mention numbers on every channel will be very helpful to measure your brand health, loyalty, and awareness.
Track numbers of mentions to
Track Unusual Activities
Followers
The number of followers is a very decision-making metric for customers while purchasing a product, service, or application.
Drastically changes in follower growth may be a signal to reconsider your customer experience strategies.
Track and Measure your
Follower Growth
Engagement
Get and compare post reactions and impressions (like, retweet, reply, etc.) to measure the average engagement rate to see a social media post's real impact on your audiences.
Real Metrics to Measure
Real Impact
App Ratings
Track the ratings of your brand and competitor apps in a single dashboard and compare them in weekly and monthly periods.

Compare App Ratings to learn
Satisfaction Level
Improve the Customer Service KPIs
See Monitor in Action!
The best way to monitor and compare your brand's and your competitor's social account and app activities.